Incident Response
What it does
Structured incident management with real-time communication and post-incident analysis. When issues occur, POTAL follows a defined response process: detection, triage, mitigation, resolution, and post-mortem with timeline.
How to use it
Get notified
Subscribe to the status page or configure webhook alerts to receive incident notifications immediately.
Check impact
Incident reports include affected components, severity level, and estimated time to resolution.
Follow updates
Real-time updates are posted to the status page during active incidents.
Read post-mortems
After resolution, a post-mortem is published with root cause, timeline, and prevention measures.
Related Features
Automated uptime checks every 6 hours via Vercel Cron
Public health check endpoint with service status monitoring
Real-time SLA metrics including uptime, latency, and error rates
Automated email alerts for rate changes, compliance, and usage
Real-time event notifications with configurable endpoints