AI Chatbot
What it does
AI-powered support chatbot that answers questions about POTAL features, API usage, and HS classification in real time. Trained on the knowledge base, API documentation, and community forum content. Escalates complex issues to human support.
How to use it
Open the chat
Click the chat icon in the bottom-right corner of any POTAL page to start a conversation.
Ask questions
Ask about API endpoints, error codes, classification logic, or feature usage in natural language.
API access
POST /api/v1/support/chat with your question to get programmatic chatbot responses.
Escalate to human
Type "speak to a person" to create a support ticket and get human assistance.
API Reference
/api/v1/support/chatRelated Features
Comprehensive FAQ and help center with search functionality
Developer community on GitHub Discussions and Discord
Dedicated customer success manager for Enterprise plans
Analyze customer feedback sentiment for proactive support
Real-time notification bell with read/unread status tracking