Sentiment Analysis
What it does
Analyze customer sentiment from support interactions, community posts, and feedback surveys. Track satisfaction trends over time and identify common pain points to improve the product and support experience.
How to use it
View sentiment dashboard
Go to Dashboard > Support > Sentiment to see overall satisfaction scores and trends.
Analyze by category
Break down sentiment by feature category to identify which areas need improvement.
Track over time
Monitor sentiment changes after product updates or support process changes.
Act on insights
Use sentiment data to prioritize bug fixes, feature improvements, and documentation updates.
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