Knowledge Base
What it does
Searchable knowledge base with guides, FAQs, and troubleshooting articles for POTAL. Covers API integration, widget setup, HS classification best practices, and common error resolutions. Available at potal.app/help.
How to use it
Search for answers
Use the search bar at potal.app/help to find articles by keyword or error code.
Browse categories
Articles are organized by topic: Getting Started, API, Widget, Classification, Billing, and Troubleshooting.
Follow tutorials
Step-by-step tutorials walk you through common integration scenarios with code examples.
Request new articles
Can't find what you need? Post in the Community forum and we'll create a knowledge base article.
Related Features
Interactive API docs with code examples in 5 languages
Step-by-step video guides for API integration and setup
Developer community on GitHub Discussions and Discord
AI-powered support chatbot with Crisp live chat integration
Guided setup wizard for new users with API key generation